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Q. I selected low quality. Why do my images still take so long to upload?
A. When you upload a new image it gets uploaded to our servers just like it is on your computer. The quality is set when you or someone else views the image. If you want your images to upload to our servers faster you may want to scale them down in width and height before you upload them.
Q. How can I upload full size images?
A. You can upload full size images by unchecking the resize button on the image upload page.
IMPORTANT! If you are uploading full size images, or images over 2MB, you may have to do them one or two at a time due to "timeout" restrictions on our server. We recommend no more than 15MB of upload per upload page.
Q. How can I make my images upload faster?
A. If your images are large, scale them down in size with an image editing program before you upload them.
Q. How many folders can I have?
A. You can have an unlimited amount of folders, containing unlimited images (up to your storage limit) within a folder. To keep your images as organized as possible try not to put too many images into one folder.
Q. How can I unsubscribe?
A. Naturally, we're always sorry to see a customer leave us. If you are dissatisfied with any part of our service, please give us the opportunity to rectify the problem before canceling your subscription.
Still, if you've made your decision, we offer a "no questions asked" unsubscribe policy. To cancel your account, simply go to Account->Preferences and click the unsubscribe button. Your account will be closed and you will be routed to PayPal, where you can cancel the payment part of your subscription.
IMPORTANT! If you want your images preserved, please email us using the "Contact Us" form BEFORE you unsubscribe, so we can download and ZIP your images into an archive for download. We are not responsible for images that are deleted as a result of inattention to this policy.
Q. Why are my images renamed?
A. If your filenames on your images are too long they are shortened when uploading them. If you have already uploaded a file with the same name as the one you are currently uploading we assign a 4 digit number to the beginning of your file so that you don't over-write the file that you uploaded before.
Q. What type of files can I host?
A. You can host JPG, GIF and PNG files. If you need support for other file types please contact us and we may be able to add support for them.
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